Returns & Refunds Policy

Order Cancellation

You have the right to cancel your order within 30 days of purchase without providing a reason.

The cancellation period ends 30 days from the date you received the goods or when a third party (other than the carrier) designated by you takes possession of the delivered product.

To exercise your right to cancel:

1. Notify us via a clear written statement by email:
   📧 info@cleopatrascrown.com

2. Return the product following the guidelines outlined below.

We will process your refund no later than 30 days after receiving the returned goods. The refund will be issued using the same payment method as the original order, and no additional fees will be charged for reimbursement.

Conditions for Returns

To qualify for a return, the item must meet the following criteria:

✅ The product was purchased within the last 30 days .
✅ The product must remain in its original packaging and be unused.

Non-Returnable Items

The following items cannot be returned:

❌ Personalized or customized products made to your specifications.
❌ Perishable goods or items with an expiration date.
❌ Unsealed products for health or hygiene reasons.
❌ Items that have been combined with other products after delivery and cannot be separated.

We reserve the right to refuse returns if the items do not meet these conditions, at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods. Please send the items to:

📍 Cleopatra’s Crown Returns
228 Greenwich St
Philadelphia, PA 19147
United States

🚚 Important Notes:
• We are not liable for lost or damaged items during return shipping.
• We recommend using a trackable and insured shipping service to ensure safe delivery.
• Refunds cannot be processed unless we receive the returned goods or proof of return shipment.

Gift Returns

🎁 If the product was marked as a gift at the time of purchase and shipped directly to you:
• You will receive a gift credit equal to the return value.
• A gift certificate will be sent to you once the returned product is received.

🎁 If the product was not marked as a gift, or if the gift giver shipped it to themselves before giving it to you:
• The refund will be issued to the original purchaser (gift giver).

Contact Us

For questions about our Returns & Refunds Policy:
📧 Email: info@cleopatrascrown.com

Why This Policy Meets Legal Requirements

✔️ Clear return conditions that comply with consumer protection laws.
✔️ No misleading claims – explicitly defines return and refund eligibility.
✔️ Aligns with international e-commerce standards.

Final Note

Thank you for choosing Cleopatra’s Crown ! We are committed to ensuring your satisfaction and providing a seamless experience. If you have any further questions, feel free to reach out to our support team at info@cleopatrascrown.com .